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man becomes “Master Technician”
Rick Griffith of Bruckert-Daley, Inc. has achieved Master
Technician certification from DaimlerChrysler. Master Technician
is the highest certification level from DaimlerChrysler.
Only five percent of service professionals nationwide achieve
the status. To earn Master Technician status, Griffith had
to complete hundreds of hours of training and achieve exceptional
customer satisfaction scores. To maintain his status, he
must continue to demonstrate extensive technical knowledge
among a vast portfolio of Chrysler, Jeep, and Dodge products,
complete additional courses in his areas of expertise and
maintain ASE Certification. “This service professional
demonstrates the commitment to professionalism and career
development we like to see,” said Kevin McCormick,
manager of global sales and service communications of the
Chrysler Group. “We want to make sure the customers’
vehicles are fixed right the first time and they are satisfied.
The service technician plays a crucial role in making that
happen." |